Our office and salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REA Code of Professional Conduct and Client Care. You can download and read the full code from the Real Estate Authority website.

Download REA code of professional conduct and client care here.

We welcome your feedback, whether it’s offering a suggestion or observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our salespeople.

Our Complaints Procedure

Should any complaints arise, we will take them very seriously. We have a clear process that we follow.

We always encourage you to speak with the person involved in the first instance but if this is unsuccessful, we ask to you speak with our Licensee Derek von Sturmer to discuss.

email: derek@sellrealestate.nz

phone: 09 8468996

Or, should you prefer, you can put your complaint in writing on the form below, which on submission will be emailed directly to Derek, our licensee.

Complaints Form

Do you have any supporting documentation?
Are you happy for us to show this form to the person(s) you have complained about bearing in mind by saying no you MAY limit our ability to fully investigate your complaint?YesNo
Have you already lodged a complaint with the REA?YesNo
Please note: We will endeavour to address your complaint as soon as possible but will take no longer than seven (7) working days.

Alternatively, you can give your feedback directly to any of our staff, or forward it to our office at the address below.

You can also contact the Real Estate Authority (REA) directly at any time in respect of a complaint. However, we encourage you to first contact us to find out how we can help. Details of the REA’s complaints process and their contact details can be found on the REA website.